Privacy Policy

1. Information We Collect

To process your LPG gas orders and arrange secure deliveries, we collect the following personal information:

• Identity Information: Full name, surname, and identity/company registration number (where applicable).
• Contact Information: Email address, mobile telephone number, and alternative contact details.
• Delivery Information: Full physical address, access codes, and delivery instructions.
• Payment Details: We collect billing addresses, but we do not store credit card numbers on our servers. All payments are securely processed by third-party payment gateways.

2. Purpose of Processing Your Data

We collect and process your personal information strictly for the following operational needs:

• Fulfilling, shipping, and tracking your physical gas deliveries.
• Processing financial payments, issuing invoices, and generating statutory receipts.
• Verifying your cylinder exchange eligibility and managing deposit records.
• Communicating safety alerts, order updates, or monthly price changes legislated by the DMRE.
• Complying with South African municipal fire regulations and SANS 10087 safety recording standards.

3. Sharing of Personal Information

We do not sell or trade your data. Your information is only shared with authorized third parties necessary to execute your order:

• Delivery Personnel: Drivers receive your name, phone number, and physical address to complete your delivery safely.
• Payment Gateways: Your payment details are securely passed to our PCI-compliant payment providers (e.g., PayFast, Yoco, Peach Payments).
• Legal Authorities: If required by law, the Occupational Health and Safety Act, or municipal fire departments, we may disclose transaction data to comply with statutory safety investigations.

4. Information Security

We take data protection seriously and implement industry-standard security protocols to keep your information safe:

• Our website utilizes Secure Socket Layer (SSL) encryption for all data entry and transaction points.
• Digital records are kept on secure, password-protected servers with strict access controls.
• Physical delivery manifests containing addresses are securely shredded after administrative processing.

5. Your Rights Under POPIA

As a data subject in South Africa, you hold the following rights regarding your personal information:

• Right to Access: You may request confirmation of what personal data we hold about you.
• Right to Correct: You can request that we update or correct inaccurate, outdated, or incomplete data.
• Right to Deletion: You can request that we delete your data, provided it does not conflict with our statutory record-keeping duties under South African tax or safety laws.

6. Contact Details for Data Inquiries

• If you have any questions about this Privacy Policy or wish to exercise your POPIA rights, please contact our designated Information Officer via the contact details provided on our website.